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Vistair Expands Customer Success Team to Provide Even Greater Value for Aviation Partners

Sep 27th 2021

Vistair, a leading provider of aviation Document and Safety Management solutions, continues to improve customer centricity with the appointment of Portia Chapman-Ludgate as Customer Success Manager. 

Portia brings both a wealth of experience and enthusiasm to the role. Following her graduation from Swansea University, Portia has worked with a range of high-growth organizations in diverse sectors and has played an active role in developing strong stakeholder relationships, team leadership, and driving business growth.  

Reporting directly to Vistair’s customer success Director Joe Kuczynski, Portia will also be working closely with technical and operational teams at Vistair to ensure that customers continue to gain rapid and sustained business value from Vistair’s leading aviation management solutions. 

The new appointment has come at a time of growth at Vistair. Throughout the pandemic the Vistair team has continued to support the document and safety requirements of over 40 commercial, aerospace and defence organisations worldwide, as well as onboarding a number of new aviation customers.  

Portia Comments “This is an exciting time for Vistair and I’m looking forward to supporting such a dynamic company in its new phase of growth and enabling our customers to reach new levels of value.” 

Since commencing business in 2001, Vistair has continued to lead with a customer-first approach, committed to meeting and anticipating customer priorities through a rigorous process of continuous innovation.  

Joe Kuczynski, Customer Success Director at Vistair Comments “My priority since joining Vistair has been to build lasting and successful relationships with each of our clients as well as understanding their challenges and overcoming them.  We are extremely pleased to welcome Portia to the team and I look forward to working with her directly to ensure that our customers receive the highest quality service and value."

Over the past 12 months, Vistair has also made significant strides in developing document and safety management solutions, in line with customer requirements. This includes building on existing DocuNet partnership with Australia’s flag carrier, Qantas to support both flight operations and engineering content. 



About Vistair  

Vistair delivers the aviation industry’s most flexible, intelligent, and powerful document and safety management solutions for aviation operations, supporting more than 40+ customers worldwide to improve operational efficiency, safety, and compliance. The company’s comprehensive product suite, intellectual property portfolio, and unrivaled experience in both aviation management technology and advanced data services, position Vistair as the partner of choice for aviation organizations worldwide.